Our Company – and what we stand for
We are a family-run independent direct retailer, first established in Stow-on-the-Wold in 1991. We are proud of our Cotswold heritage and of our reputation for offering quality products at value-for-money prices.
The customer is at the heart of everything we do. Our friendly customer service team recognises that it is only by listening to our customers that we learn how to respond better to their needs. This constant feedback helps us to improve our products and our service. This in turn has resulted in Scotts of Stow, Bloom and the Expert Verdict becoming the trusted brands that they are today.
We want our customers to enjoy the experience of shopping with us. We also want everyone who works for or with Scotts & Co. to enjoy doing so. That’s why we’re committed to building a stimulating, creative and enjoyable working environment. We spend so much of our working lives at work that we believe it’s important that work should be fun, as well as rewarding.
Our Mission – as Buyers and Designers
We search the world for stylish new products – products that can provide simple solutions to the everyday, practical needs of our customers.
We dare to be different – our aim is to be first to market with exclusive new ideas and innovations that other retailers have not found.
Our search extends from quality products for the home and garden to smart decorative accessories and gifts. We always find it hard to resist clever new gadgets and electronics, and we love products which promote the health and wellbeing of our customers.
Our true passion is in bringing these collections of exotic new ideas and innovations together, in a series of specialist catalogues that grant our customers direct access to low prices, whether they are ordering by phone, by post or online from our websites.
Our Customer Charter
Our aim is to exceed our customers’ expectations in terms of the quality and value of the products we offer and the standard of customer service that we provide.
We will not engage in exaggerated claims in describing the products that we sell.
We will be open, honest, truthful and fair in all our dealings with our customers.
We strive for continuous improvement in the quality of the shopping experience we can offer and the speed of delivery we are able to achieve.