Scotts and Co. is a multi-channel retail business including the brands “Scotts of Stow”, “The Original Gift Company” and “Bloom”; the business largely trades with its customers through mail order supported by three flagship retail outlets based in Stow-on-the-Wold and an increasingly successful web business.
Online still only represents around a third of all transactions and as a business we are now working on a strategy to change this; moving customers to either transact online or become pureplay shoppers. There are many approaches we are taking to deliver this including increasing our web only ranges and delivering a true multichannel experience.
We are looking to improve our Customer Experience, improve our websites and deliver a strong CRM program.
Scotts has over 25 years of Cotswold Heritage, and has utilised this to help the group’s business grow significantly with sales exceeding £40m. The business is privately owned with sites in Swindon and Stow-on-the-Wold.
Our roots lie deep in the Cotswolds, where heritage and traditions are at the heart of everyday life. Our aim is to offer our customers unbeatable value for money, unwavering standards of service and uncompromising levels of quality.
Originally Scotts of Stow offered ‘Elegance and value from kitchen to tableware’ but over the years the Scotts range has expanded to offer furniture, lifestyle accessories and practical products for the home, but our values have never changed. At Scotts or Stow our passion for quality extends from our product offering through to the service on offer. We’re proud and delighted that many of our customers have been shopping with us for a number of years.
During that time we have made shopping simple and hassle free through our beautiful catalogues. Modern technology allows us to bring a fuller, richer experience through our easy-to-use website.